NeuraVate Accessibility Statement

NeuraVate keeps an emergency passport for people with implanted and assistive medical devices. It is an informational, record-keeping and emergency-information-access service, with no diagnostic or treatment functionality. Many of the people who use it, and some of the people who read a passport in an emergency, rely on assistive technology, so we want every part of the Service to work for them.

This statement covers our four websites:

• www.neuravate.ai, our public website, including the page where you create your account, our legal documents and the page where you can order a printed card;
• patient.neuravate.ai, the web app where you keep your passport and make your emergency card;
• passport.neuravate.ai, the emergency page that opens when someone scans your card's QR code or opens your emergency link, which needs no sign-in;
• auth.neuravate.ai, the pages where you sign in, verify your email address and reset your password.

It does not cover:

• the payment page for the printed card, which Stripe runs on its own site under its own accessibility commitments;
• the printed card itself, which is a physical card;
• the emails we send you;
• the NeuraVate.ai app for iPhone and Android.

We aim for our websites to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium.

We have not assessed our websites against that standard in full: no one has tested them by hand with a screen reader or with a keyboard alone, and no outside auditor has reviewed them. So we make no claim that they conform to WCAG 2.1 AA. Section 3 says what we have checked, and section 4 lists the problems we know about.

The checks so far are automated. Our test suites run the open-source checker axe-core against:

• the emergency page that a person sees when they open a passport;
• the passport and account pages of the web app;
• the shared interface components (buttons, form fields, menus, tables and similar) our websites are built from.

Those checks look for the problems a tool can detect, such as a form field without a label, a button without a name or an image without a text alternative, and they pass today. A tool cannot judge everything WCAG asks for. In particular, these checks run without a real screen, so they do not measure colour contrast, and they do not show whether a page makes sense to a person using a screen reader. They also do not cover our public website at www.neuravate.ai or the sign-in pages, apart from the shared components those pages use.

These are the limitations we know about today:

1. English only. All four websites are in English only. If your phone or browser is set to another language, the emergency page says that it is shown in English.
2. Not tested by hand. Because no one has tested the websites with a screen reader or with a keyboard alone (section 2), there may be barriers we do not know about. Please tell us if you meet one (section 5).
3. Colour contrast not measured. We have not measured the contrast of text and controls against their backgrounds across the websites (section 3).

If you have difficulty using any part of NeuraVate, email [email protected]. It helps if you tell us the page, what you were trying to do, and the browser and any assistive technology you were using. We aim to reply within 5 business days. If a barrier stops you doing something, we will help you another way, for example by sending you the information you need by email.

If you have told us about a problem and you are not satisfied with our answer, you can complain to a public body:

• Australia: the Australian Human Rights Commission takes complaints of disability discrimination under the Disability Discrimination Act 1992.
• European Union: where the European Accessibility Act applies to the part of the Service you used, each member state names an authority that enforces it, and you can complain to the authority in your country.
• United Kingdom: the Equality Advisory and Support Service can advise you about a complaint of disability discrimination.
• Elsewhere: the body that handles complaints of disability discrimination where you live.

We prepared this statement on 2026-10-23 from the automated checks described in section 3. We will review it at least once a year, and whenever we add a new part to the Service or complete a test by hand.

Related documents: terms-of-service (Terms of Service) · privacy-policy (Privacy Policy).